FREQUENTLY ASKED QUESTIONS
In Wilmington, typical touring and city e-bikes often fall short of delivering the performance and comfort riders need for a smooth, safe, and enjoyable journey. In addition, they only offer pedal-assisted options, which requires the rider to pedal in order to engage the motor. Our e-bikes, however, are equipped with superior features that set them apart. With powerful motors (from 500W to 1200W) to extend your riding range, advanced front and rear shock systems for seamless navigation on any terrain, puncture-proof tires, and a full throttle system allowing you to choose whether to pedal or simply cruise, every ride is designed for ultimate convenience. Additionally, our disc brake system ensures quick and reliable stopping power for enhanced safety. Unlike standard city e-bikes, we conduct daily maintenance and rigorous safety checks to guarantee our bikes are in top condition for every rider. To further elevate your experience, we offer multiple e-bike models, ensuring each rider is matched with a bike perfectly suited to their size and comfort needs.
After you complete your reservation through our booking system, you will receive an email confirmation with details of the reservation. Upon arrival, you will be required to complete paperwork signing and check in with us. After your check-in, all riders picking up their vehicles will be required to go through a 5-10 minute orientation, which will cover all aspects of proper operation of your vehicle.
If the bike you choose doesn't fit you or your riding style, we'll get you on a bike suited for you.
Some of our e-bikes have gears; however, riders do not need to use the gears if they do not wish. Gears are only needed if the motor is not used.
Our state-of-the-art electric bikes can certainly go the distance. On our guided tours, you'll never have to worry about battery power or being able to make it back to the meeting place. Our guides will be right there by your side to ensure that you take off safely and return safely. No matter the distance!
If you happen to break down or have trouble starting your vehicle, you can call us at (201) 989-4380. We will alert one of our crew
members that you are experiencing start-up issues. At the beginning of every rental, we also go through a complete tutorial with every rider on all of the operating basics of your vehicle.
We are NOT one of those tour companies that forces riders to ride, rain or shine. For the safety of all riders, in addition to maintaining optimal conditions of our e-bikes, we do not force tours during heavy rain, thunderstorms, or other severe weather conditions. This decision is made on the day of (as weather predictions can sometimes be incorrect). If a tour has been cancelled (per our discretion), we will notify all reservations and give you the option to either re-book for another day or receive a full refund.